IT Business Analyst II-Salesforce CRM

Website Syneos Health

About the job

Description

JOB RESPONSIBILITIES

  • Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements
  • Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process
  • Build a clear requirements development strategy for each customer engagement
  • Strong understanding of Salesforce’s capabilities and limitations and can clearly communicate to customers and internal business stakeholders
  • Lead discovery workshops, which includes the facilitation of large audiences, solution presentation and prototype demonstrations
  • Ability to organize and drive process reengineering sessions
  • Responsible for identification and inventory of customer process pain points and gaps in best practices
  • Perform rapid analysis and decomposition of complex business information into technical process components.
  • Perform business process modelling, user experience modeling and basic technical architecture diagramming
  • Can interpret technical and business strategy roadmaps and apply a detailed technical solution
  • Comfortable building and demonstrating prototypes in Salesforce
  • Has hands on experience in several mid-size implementations using salesforce.com Service Cloud and adjacent technologies
  • Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
  • Manage deployment activities with IT and business units
  • Lead and Manage User Acceptance Testing (UAT)
  • Ensure thorough, high quality and standardized documentation is in place for projects:
    • Review, analyze, and create detailed documentation of use cases, business processes along with users’ needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
    • Document process workflows and make appropriate recommendations to impact operational efficiencies
    • Translate business requirements into output mock-ups as required for visual representation of business expectations
  • Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes
  • Facilitate cross functional communication and negotiation on requirements and ensure proper reviews and sign offs are completed per project plan

Qualifications

Job Qualifications:

Education And Experience

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Required

  • Extensive broad technology experience, 3-5 years of experience in business analyst or similar role by function, 5+ years preferred
  • Experience working in a matrix environment and demonstrated ability to balance and coordinate multiple directions within a project and add value to the communication stream
  • Experience and demonstrated expertise with relational and non-relational databases, software and data integration design and solution architecture
  • Ability to coordinate and understand data modeling, ETL development and testing activities
  • Excellent written and oral communication skills, ability to articulate and document processes and workflows
  • Experience with organizing and facilitating cross functional and separate functional level meetings with business and technology teams
  • Ability to manage minute level of detailed information and balance with big picture perspective to reach end goal and work within project timeline and budget
  • Experience working in a regulatory heavy environment and ability to balance adherence to regulations with flexibility in solution design
  • Education: Bachelor of Art or Science minimum with demonstrated academic achievement

Preferred

  • Experience in a Client Service business and/or client facing role
  • Experience in Salesforce, Veeva CRMs
  • Experience in SQL and/or NoSQL database understanding, design, architecture
  • Salesforce.com admin level certification
  • Experience with reporting tools like MicroStrategy, Microsoft Power BI, Tableau
  • Experience in testing and bug reporting tools
  • Expertise in data profiling, mapping and/or analytics

To apply for this job please visit www.syneoshealth.com.