Market Place Operation Manager

About the job

Samsung is looking for an Market Place Operation Manager to join our Local team located in São Paulo, SP.

Roles and responsibilities:

  • Responsible for managing the Market Place SLA and procedures with the Support Area, focusing on minimizing the loss of sales opportunities and costs in the Market Place operation.
  • Improve process and systems to comply with supply management rules and processes and Samsung rules (KPI: lead-time and financial reconciliation error, losses, lead-time).
  • Maximizes the efficiency of the SCM (Supply Chain Management) operation by building a medium and long term resource management strategy through early discussions on medium and long term demands.
  • Responsible for understanding the needs and rules of Market Places to drive Samsung and improve the company’s productivity.
  • Ensuring the performance of Market Place’s contract and Market Place’s processes and systems would be in line with Samsung’s procedures and rules.
  • Deal with all Market Places to manage SLA and procedures with the Support Area.
  • Identify opportunities in Market Place and Samsung operations and drive the support area to implement systems or new processes to improve Samsung’s SLA and KPIs performance (Losses, lead-time reconciliation,…)
  • Responsible for connecting the Market Place process with all departments to ensure Supply Chain Operation. (Inventory management, planning and execution.
  • Analyzes all issues and data to find the root cause of runtime errors and adjust the operation.

Background & Experience

  • Complete bachelor degree (administration, engineering and related areas).
  • Mandatory prior experience in marketplace or marketplace seller.
  • Mandatory advanced knowledge in Excel.
  • Advanced English level is required.
  • Desirable experience in customer service, logistics operations, order management and integration platforms.

Samsung Electronics is committed to employing a diverse workforce and provides Equal Employment opportunities for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.


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