Risk & Fraud Analyst

About the job

Who we are

Bally’s Interactive is the digital arm of one of the world’s leading entertainment providers, with tens of millions of players across the globe and an unmatched ecosystem of products spanning across the sports betting, iGaming and free-to-play.

Our brands and sites include market movers and shakers like Jackpotjoy, Bally Bet, Vera&John, Virgin Casino and many more. We make our mark by embracing the diversity of our global team, challenging ourselves, and striving to make a difference for our players.

Well, what about the team?

At Bally’s Interactive, we are passionate about our players. After all, we wouldn’t be anywhere with out them! Making sure they have a safe, fair experience with our brands isn’t just good business sense, it’s common sense full stop. We want them to keep coming back, and that means creating and sustaining a culture of responsible gambling at Bally’s that goes beyond industry regulations.

In the Customer Due Diligence & Fraud team, you will find a group of individuals with excellent critical thinking skills, capable of meticulous analysis and a high degree of technical knowhow. If you are the right candidate, you’ll be highly process driven with an eye for detail, but flexible enough to think on your feet when you need to.

We’re self-described livewires, and we know how to let our hair down. We want you to bring your own flavour of fun to the team, because we know that diversity is strength. So, if all that sounds like the right kind of challenge to you, then get in touch!

So, what will you be doing?

• Analysing fraud trends and transaction patterns and contributing to process improvements by providing feedback
• Ongoing KYC verification to verify our customers identity and ensure 1st party payment usage
• Approving customer withdrawals and handling chargebacks
• Investigating and taking decisions on accounts from end to end
• Detecting and preventing suspicious payment transactions and gaming activity
• Working across verticals to support other departments including Customer Support, Payments and Compliance
• Monitoring live transactions and detecting fraudulent activity

And what are we looking for?

• Have experience in a similar role
• Have experience in the gaming industry, preferably in LATAM
• Have good oral and written communication skills in English and preferably Portuguese
• Have excellent Microsoft Excel skills
• Have investigation, risk analysis, assessment, and decision-making skills
• Have great attention to detail, time management and organisational skills
• Ready to work shift work, including afternoons and evenings

This is what you’ll get

Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer

• Annual leave
• Annual bonus
• Health insurance
• Company share scheme
• Volunteering days
• Home office allowance
• Wellness or Gym allowance

DNA / Values

At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities

At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.

Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.

We believe passionately that employing a diverse workforce is central to our success, this is our superpower.

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.