Team Lead (FinCrime – Acquiring Fraud)

Website Revolut

About the job

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 30+ million customers get more from their money. And we’re not done yet.

As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 6000+ people working around the world, from our great offices or remotely, on our mission. And we’re looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe ? Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far ?

We’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance ? A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch ?

What You’ll Be Doing

  • Meeting company SLA’s
  • Performing effective people management through one-to-ones, coaching, and career development
  • Assisting management with hiring processes and new team member training
  • Controlling and monitoring daily/weekly operations with timely reactions
  • Performing deep dives on SLA’s and providing RCA/trends/actions for their improvement
  • Challenging process/procedures in context of continuous improvement
  • Acting as point of contact for any internal and external escalations

What You’ll Need

  • Fluency in English (C1)
  • 1+ year of experience managing a team of 5+ FTEs
  • Relevant experience in AML/Compliance or card disputes
  • Relevant experience in Transaction Monitoring
  • Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
  • The ability to work under pressure, managing multiple projects at once, and meeting tight deadlines
  • A strong understanding of the interplay between legal and business risk
  • The ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators
  • Practical knowledge of SQL
  • The ability to demonstrate sound judgement

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates: for details on our data handling practices during your application.

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