Associate Manager, Product Support

Website Rayden Interactive

About the job

About Us

This is a remote position.

Rayden Interactive is in search of an Associate Manager, Product Support to be an integral part of our team. This role entails the management, coaching, and mentoring of a team of roughly ten (10) support engineers as they collaborate with their peers on the Product configuration team to help to design and implement a Phreesia solution which maximizes value for the product.

What You’ll Do:

  • Manage, lead, and grow a team of 10+ individual contributors
  • Oversee the day-to-day operations of the team to ensure effective and efficient performance
  • Coach individual contributors to proactively engage clients to support and drive adoption and usage of specific products and features within the Phreesia solution, ensuring maximum business benefits for the client
  • Coach individual contributors to ensure regular account outreach, report generation, and effective client engagement
  • Ensure team is meeting expectations and meeting quarterly objectives and commitments
  • Facilitate team development via weekly 1:1s
  • Interact with leadership counterparts on the Client Success teams in North America


What You’ll Bring:

  • Bachelor of Engineering or Bachelor of Science
  • 7- 10 years of experience in technical support
  • Good communication and willingness to solve the problems
  • Logical thinking aptitude
  • Programming knowledge/experience is a plus
  • Experience of handling the team


Who we are-

Rayden Interactive, the brainchild of a born entrepreneurial duo, was founded in 2019. We take pride in partnering with Phreesia, Inc to facilitate seamless patient intake management through their path-breaking SaaS product, the Phreesia Patient Intake Software.

We provide services related to UI/UX Designing and Development, Market Research, Product Support and more. With our clan of domain specialists, skilled engineers, and passionate designers, we work together to create new benchmarks of healthcare service, and ease millions of human-medicine interfaces. Through an honest, creative, and human-centric approach, we deliver enhanced patient experiences.

Our strength and the secret behind our team growing 100x in three years is our culture, which is built around fairness, transparency, and trust. We believe that great work-life balance and equal opportunities for growth are key to fueling a career ascent at the workplace. Rayden Interactive is proudly certified by the Great Place To Work Institute, the gold standard of global employer brands.

We champion our people, they champion us –

Rayden Interactive– www.raydeninteractive.

Phreesia Inc–

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