Dispute Analyst

About the job

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities:

• As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally
• Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
• Create a culture and processes which achieve the business goals and objectives with regard to the customer service
• Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
• Act as the Voice of the Customer across the organization
• Identify and provide feedback through 1:1s, effective use of personal development plans, and provision of coaching & development opportunities
• Make sure customer and complainant surveys are carried out continuously in order to produce timely, up to date information about customer experience across all areas of the business
• Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements:

• 1+ years experience of proven customer-facing experience or experience as a customer service representative
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skills and a good listener
• Priority will be given to candidates that can speak English language
• Ability to multitask, prioritize, and control time effectively
• Knowledge of blockchain, crypto, and P2P payments is a big plus
• Fluency in English is a must with multilingual capability is a big plus
• Willing to work weekends and irregular hours
• A Binance P2P user is highly preferred

Working at Binance

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Balance life and work with flexible working hours and casual work attire

Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.Apply today to be a part of the Web3 revolution!Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice .