Ecommerce Executive

About the job

E-commerce Specialist

Pharmasept is a leading family-owned Greek company with 28 years of expertise, specializing in the development of skincare products distributed to thousands of pharmacies in Greece and abroad. Our products align with our core value: ‘Limitless health on your skin.’ We prioritize quality and consumer respect through rigorous research, patented formulations, and dermatological testing. A key achievement is our advanced skin cleansing system, a result of decades of research and clinical testing, securing our prominent position in the baby care market. Presently, Pharmasept proudly offers over 100 skincare products across 7 distinct market segments, each thoughtfully designed to meet diverse consumer needs.

Retailer Relationship Management:

• Cultivate and maintain strong relationships with eCommerce retailers.

• Serve as the main point of contact for retailers, addressing inquiries, and resolving issues promptly.

• Implement a training program to educate and empower our retailers on the features and benefits of our products

Order Fulfillment:

• Oversee the entire order fulfillment process, ensuring accuracy and timeliness.

• Coordinate with warehouse and logistics teams to optimize shipping processes.

Inventory Management:

• Monitor and manage inventory levels to prevent stockouts or overstock situations.

• Implement efficient inventory replenishment strategies.

Data Analysis and Reporting:

• Analyze sales and performance data from eCommerce retailers.

• Generate regular reports to identify trends, opportunities, and areas for improvement.

• Generating reports for key performance indicators (KPIs).

Collaboration with Internal Teams:

• Work closely with sales, marketing, and product teams to align strategies with eCommerce retailers.

• Provide insights to optimize product listings and promotional activities.

• Cooperate with the digital marketing agencies to ensure alignment of the company’s targets.

Customer Service Coordination:

• Collaborate with customer service teams to address retailer-related customer inquiries and issues.

• Ensure a high level of customer satisfaction with eCommerce retailer interactions.

Compliance and Contract Management:

• Ensure compliance with contractual agreements and terms with eCommerce retailers.

• Monitor and update contracts as necessary.

Marketplace Expansion:

• Explore opportunities for expanding the brand’s presence on new eCommerce platforms.

• Coordinate the onboarding process for new retail partners.

Product Management:

• Optimizing product pages for conversions.

• Implement quality control measures for product listings and content on eCommerce platforms.

• Ensure adherence to brand guidelines and standards.

ECommerce Trends and Technology:

· Staying updated on the latest trends and technologies in eCommerce.

· Evaluating and adopting new tools or features to improve the online shopping experience.

Website Development and Design:

• Creating and maintaining an effective, user-friendly eCommerce website.

• Implementing responsive design for mobile compatibility.

• Optimizing the website for search engines (SEO) to improve visibility.

Qualifications:

Bachelor’s degree in Business, Marketing, or a related field.

Proven experience in eCommerce, retail operations, or a related field.

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Familiarity with eCommerce platforms and order management systems.

Ability to work collaboratively in a fast-paced environment.

Detail-oriented with a focus on accuracy and efficiency.

Preferred Skills:

Experience with popular eCommerce platforms

Knowledge of retail and eCommerce Pharmacy industry trends.

Familiarity with fulfillment and logistics processes.

Proficiency in data analysis tools and reporting.

Negotiation and contract management skills.ct management skills.