Ecommerce Specialist

About the job

Role

The person in this role will be mainly in charge of maintaining the content of the Ecommerce platform. He/She will also support on other daily operational tasks related with customer service, marketing, sales and logistics.

Responsibilities

• Monitor Ecommerce website checking products and functionality.
• Building and mocking up of products, preparing and proofing.
• Create, edit and upload product photography and descriptions to the Ecommerce platform and remove discontinued/out-of-stock items in a timely manner.
• Create promotion categories/subcategories assigning the correct SKUs.
• Pricing updates, managing special offers and clearance lines.
• Updating and enhancing product range.
• Taking a coordinated approach to helping to drive and monitor business in key product ranges.
• Ensuring accurate and helpful information is presented to customers.
• Support Customer Service department on daily customer issues.
• Help the Ecommerce Owner develop and implement a roadmap for the online store and drive e-commerce sales performance.
• Help the Ecommerce Owner evaluate the e-commerce operations and processes and customer loyalty programs.
• Review with the Ecommerce Owner the sales, promotions, marketing and social media campaigns over digital platforms.
• Measure order fulfilment and customer satisfaction performance.
• Monitor and evaluate data analytics tools.

Qualifications

Competencies

• Capability in building strategic, multilevel and teamwork relationship is needed.
• Capability in multi-tasking and in dealing with complexity in a multinational environment/culture is needed.
• Fast learner
• Good logic thinking and decision-making are highly appreciated.

Attributes

• Logical and analytical, with an ability to spot patterns, gaps, and repetitions in web content
• Accurate and high attention to details.
• Demonstrated ability to work efficiently and accurately
• Excellent written and oral communication skills
• Interest on technological industry.

Knowledge

• Knowledge of Photoshop is required.
• Knowledgeable in computer hardware specifications
• Excellent knowledge of internet/website applications and Microsoft Office suite, particularly Excel
• Technically minded, knowledge of HTML/CSS coding and Magento is an asset
• Excellent written and verbal communication skills in English and Spanish.

Experience

• + 3 years of experience.
• Relevant experience in international companies appreciated.

Education

University degree or related studies, preferably in computer science, marketing, business or information technology is appreciated