Global Pricing Analyst – Renewals

About the job

Global Pricing Analyst – Renewals

About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Job purpose

This is an exciting time to join IWG, our business is growing rapidly and we are making significant changes to boost scalability and profitability. The Global Pricing team is at the heart of commercial decision making of IWG. The pricing strategies we devise and execute directly drive volume and earnings and are correspondingly visible in the organization. In tandem with the Pricing Transformation team, you will be helping to redefine the analytical and AI methodologies used to optimize our prices for the business.

This role reports to the Global Pricing Manager and is concerned with the creation and execution of evidence-based pricing strategies that deliver real results. This role is focused around maximizing retention and revenue at the end of customers’ contract periods leveraging the candidate’s strong analytical capabilities. Previous pricing experience is not a must.

The Pricing Team is responsible for pricing related decisions for all product lines across the global network.

The immediate team is centralized, has a great start-up feel, and works closely with many group functions.

This is a great opportunity to join a market leader and make a personal contribution to our success.

Key accountabilities

Renewal pricing management

• End-to-end analyze and understand customer behavior (e.g., using price reaction curves)
• Improve global renewal pricing strategies across our portfolio to maximize retention and revenue
• Keeping track of price change outcomes and responding quickly to unforeseen changes

Business pricing support

• Providing consultative support to the business, including Franchisees, on all pricing related matters
• Negotiating with senior country management on pricing strategies
• Building bespoke pricing solutions for multi-million-dollar corporate deals

Global performance initiatives

• Designing, A/B testing, implementing and managing of global pricing initiatives, new pricing algorithms and methodologies across our markets
• Working closely with senior management across multiple functions
• Reporting on the performance, learnings and next steps

Price strategy & process development

• Using performance analysis to calibrate existing price rules
• Supporting the wider team with analysis and recommendations on pricing strategy
• Identifying issues with the process and brainstorming solutions

Required Knowledge, Skills and Qualifications

• Impressive academic credentials – at least a 2i degree, from an established university
• (numerical, scientific or business disciplines preferred)
• A minimum of 2 years work experience in a commercial role with an analytical base or in data-driven consulting roles
• Advanced user of the full Microsoft Office 365 suite, especially Excel (advanced formulas, VBA)
• Experience in SQL a must, other programming languages (Python, C#…) a plus
• Comfortable to combine quantitative skills with qualitative skills to gain complete picture of end-to-end customer renewal behaviour
• Strong communication skills in English, both written and spoken
• Proven ability to undertake projects from initial inception through to final completion
• Experience in price optimization and/or revenue management is preferred, but not a must