Senior Product Manager – Customer Acceleration Team

About the job

Are you looking for a product management role where you can both engage with Global 500 customers and create impact on Microsoft Defender for Endpoint? Do you want to be a leader helping build one of the company’s fastest growing businesses? Are you passionate about customer advocacy and driving the right product strategy decisions?

If so, then we are looking for YOU!

The Customer Acceleration Team helps our most strategic customers, gathering requirements, acting on customer feedback and using data to drive feature feedback and product truth back to our feature PMs, engineers and security researchers. We also help scale in depth product and operationalization knowledge to support the service’s incredible growth.

As part of the team, you’ll roll up your sleeves to give technical deep dives, troubleshoot and apply expertise to enable our customers to deploy, consume, and operationalize our market-leading security capabilities.

#MSFTSecurity

Responsibilities

Responsibilities:

• Customer focus: In this role, the Sr Product Manager will work with customers to understand/anticipate their needs and identify differentiated innovation opportunities to build a better product and protect customers.
• Technical Excellence: The Sr Product Manager is responsible for collaborating with feature PMs, Engineering Leads and Security Researchers to ensure that our product roadmap is grounded on the most pressing customer challenges.  The PM will be expected to continuously identify opportunities to help meet or exceed scale, performance, security, reliability, and operational efficiency goals for the service and business.
• Collaboration: The Sr Product Manager will identify and own problems and collaborate with partner teams to solve them. The PM will be expected to create an inclusive and globally distributed environment that invites a diverse set of ideas to the table to deliver innovative, high quality, and timely solutions to problems.
• Product Definition: The Sr Product manager will convert customer feedback and requirements into crisp, prioritized product roadmap, backlog, specifications with clear objectives and key results to measure success.
• Data Driven Decisions: The Sr Product Manager will be responsible for defining KPIs, ensuring all aspects of the service are instrumented and will delve deep into the data to identify key insights and drive decisions based on these.
• Operational Excellence: The Sr Product Manager will work with each component team ensuring we have high confidence project plans and execution rhythm leading to timely, high-quality deliveries.

What we are offering the ideal candidate:

• A fast paced, exciting, globally distributed work environment where there are always new challenges and opportunities
• Opportunities to directly impact customer and partner experience and improve the way product groups at Microsoft work with partners and customers
• Direct impact on product engineering decisions based upon partner/customer experience and data

Qualifications

Required/Minimum Qualifications:

Here are some of the things we are looking for in a candidate:

• Strong background in cybersecurity is a must
• Strong technical problem-solving skills
• Innovative thinking
• Ability to work with customers and partners (Business Decision Makers, CISOs and IT Leaders) representing Engineering, and helping them understand our value proposition and services.
• Track record of identifying and addressing gaps in field, customer, and/or partner readiness
• Solid experience in advocating on behalf of the customer to improve products.
• Relentless drive for results
• Proven track record driving backlog prioritization based on customer evidence.
• Collaborative attitude coupled with ability to work toward customer & business goals.
• Great communication and presentation skills  Personal drive and impact with a desire to roll up your sleeves and make things happen.
• Technical curiosity and aptitude to quickly understand service capabilities, technical issues, and customer needs.
• Ability to demonstrate flexibility and build out scalable programs as we evolve from a startup to a mature service.
• Experience in cross-group, cross-functional engineering roles
• Outstanding customer satisfaction track record

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.